Areté Entertainment: Support

Support Options

Support Contacts >>

If you have any questions regarding our Maya plug-ins or RenderWorld that have not already been answered in our FAQ, you may contact the Areté Entertainment Technical Support Team via E-MAIL ONLY at techsupport@areteis.com. We no longer accept telephone support calls.

When you e-mail, please include:

Company Name

Platform: SGI, WinNT, Win2000, WinXP, or Linux

3D Program & Version: Maya or Softimage|3D

AEI Software Product & Version: Psunami, Psyclone, P_Liquid, Pyro, RenderWorld, Digital GameWare API

Issue Type: Installation or Licensing

Description of Problem.

IMPORTANT NOTE: If you are having a licensing problem, we will need you to generate and provide us with some additional information to diagnose your problem. Please click on your platform for instructions on how to generate this information.

Windows Licensing Information | IRIX/Linux Licensing Information

For all other plug-ins, please contact technical support as follows:

Psunami for Softimage|XSI by Phoenix Tools:

Telephone:	+39 02 671 1691
E-mail:	info@phoenixtools.com

Psunami for After Effects by Digital Anarchy:

E-mail:	support@digitalanarchy.com
Telephone:	415-621-0991

NatureFX for LightWave by Dynamic Realities:

E-mail:

techsupport@dynamic-realities.com

Psunami & Psyclone for Electric Image Universe Animator by Northern Lights Productions:

Telephone:

310-376-4266