1. Navigate to /usr/local/arete/license/tools
2. Type: ./lmdown -c ../arete.lic and hit Y when asked if you are sure
3. Navigate up one directory to /usr/local/arete/license
4. Re-start the Arete License Server by typing: ./launch_lmgrd
5. Notice that a flexlm.log file has been created.
6. Next, type: ./hostname > hostname.txt
7. Next type: ./lmhostid > lmhostid.txt
8. Next navigate down a directory into /usr/local/arete/license/tools
9. Type: ./lmcksum -c ../arete.lic > ../lmcksum.txt
10. Type: ./lmdiag -c ../arete.lic > ../lmdiag.txt
11. Type: ./lmstat -a -c ../arete.lic > ../lmstat.txt
12. Navigate up one directory to /usr/local/arete/license.
13. List the directory contents by typing "ls"
14. Get a screen shot of the shell listing the /usr/local/arete/license directory contents. Paste the screen shot into any imaging editor and save the file as shell.jpg

Now that you have gotten all this information together, you will need to e-mail ALL of the following files. Please note ALL of this information is needed in order to run the complete and proper diagnostics on your problem.

1. /usr/local/arete/license/arete.lic

2. /usr/local/arete/license/flexlm.log
3. /usr/local/arete/license/hostname.txt
4. /usr/local/arete/license/lmhostid.txt
5. /usr/local/arete/license/lmcksum.txt
6. /usr/local/arete/license/lmdiag.txt
7. /usr/local/arete/license/lmstat.txt
8. command.jpg
9. ~/.cshrc or ~/.bashrc file