1. Select Start -> Settings -> Control Panel -> Services
2. Select the Arete License Server and click on Stop
3. Exit the Services window (keep control panel open)
4. Open WindowsNT Explorer
5. Navigate to c:\arete\license
6. Double-click on uninstall_lmgrd.bat
7. Reopen the Services panel and verify that the Arete License Server has been removed
8. Close the Services panel
9. Double click on install_lmgrd.exe
10. Reopen the Services panel. You should again see the Arete License Server
11. Select the Arete License Server and click on Start
12. At this point I want you to double-click on c:\arete\license\lmtools.exe
13. I want you to then select "Configuration Using License File" then browse to and select the c:\arete\license\arete.lic file
14. Click on the System Settings tab
15. Copy and paste the hostname information into a Notepad window. Save this file as hostname.txt
16. Copy and paste the ethernet ID information into a Notepad window. Save this file as ether.txt
17. Copy and paste the FLEXID7 or FLEXID8 information into a Notepad window. Save this file as flexid.txt
18. Click on the Utilities Tab
19. Click on the Perform Checksum button
20. Copy and paste the Checksum output into a Notepad window. Save this file as checksum.txt
21. Click on the Server Status tab
22. Select Display Everything then click on Perform Status Enquiry
23. Copy and paste the Status output into a Notepad window. Save this file as status.txt
24. Click on the Server Diagnostics tab
25. Click on the Peform Diagnostics button
26. Copy and page the diagnostics output into a Notepad window. Save this file as diag.txt
27. You can now close lmtools.exe.
28. You can also close the Services window as well as the Control Panel
29. I want you to now open a MS-Dos prompt (Start -> Programs -> Command Prompt)
30. Navigate to the arete|license directory (i.e. cd c:\arete\license
31. List the directory contents by typing: dir
32. Get a screen shot of the command prompt with the arete\license directory contents. Paste the screen shot into any imaging editor and save the file as command.jpg
33. Next, type "set > c:\arete\license\settings.log". This will dump all of your environment variable settings into a log file in c:\arete\license.

Now that you have gotten all this information together, you will need to e-mail ALL of the following files. Please note ALL of this information is needed in order to run the complete and proper diagnostics on your problem.

1. c:\arete\license\arete.lic

2. c:\arete\license\flexlm.log
3. hostname.txt
4. ether.txt
5. flexid.txt
6. checksum.txt
7. status.txt
8. diag.txt
9. command.jpg
10. settings.log